Chapter 1 · The challenge
Keeping the team page current was a recurring, manual problem.
Accounting is changing quickly. For MAAS Accountants, two shifts stand out: a shortage of skilled staff, and the rise of AI and digital tools across the industry. The firm is focused on working more efficiently and continuing to attract the right people - but even as technology becomes more important, it believes personal contact remains essential.
Much of the work happens behind the scenes, yet trust is built through relationships. That makes the firm's online presence especially important. For many potential clients, the website is the first place they go - the landing page, the contact page, the About Us page, and especially the team page, to understand who they may be working with.
But keeping team photos up to date was a constant challenge. Traditional photoshoots were difficult to organize - someone was always on holiday, on sick leave, or working remotely, and new employees joined after the shoot had already happened. Over time, the team page became a mix of portraits taken at different moments, in different styles, and with different levels of quality. For a firm that values transparency and personal connection, that inconsistency mattered.
Our website definitely shows the first impression that people have. We need to think very carefully about what we place on the website - the text, the pictures, and the layout.
Donna Maas